Manager, Donor and Data Operations

Title: Manager Donor and Data Operations

Employment Status: Exempt, Full-time

Reports to: Director Annual Fund

Supervises: Database Assistant

Job Family: People and Process Manager

Salary: $65,000 annually

Date Revised: January 2025

About the Food Bank of South Jersey

The Food Bank of South Jersey believes that no one should go to bed hungry. Since 1985, it has served the children, families, and seniors of Burlington, Camden, Gloucester, and Salem counties by distributing safe and healthy food, providing nutrition education and cooking courses, and developing sustainable pathways for neighbors to improve their lives. A 501(c)(3) nonprofit organization and member of Feeding America, FBSJ distributed nearly 18 million meals in 2023, through direct distributions and its network of more than 200 partner agencies.

To learn more about how you can become a valued part of the FBSJ team, dedicated to building community awareness and creating an efficient emergency food distribution network to eliminate hunger, visit www.foodbanksj.org.

Summary of Position:

The Donor and Data Operations Manager executes internal operations of the Fund Development department. This role is essential in maintaining and optimizing the organization’s fundraising database (Salesforce), generating reports, analyzing donor trends and financial metrics to drive fundraising growth.

The Donor & Data Operations Manager collaborates across teams, including direct response, institutional giving, marketing, and frontline fundraising, to ensure smooth CRM campaign coordination and data-driven decision-making. They also develop and enforce data policies, manage vendor relationships, and enhance operational efficiency. The position supervises a Database Assistant, provides guidance on data entry and donation processing protocols, and manages key platform integrations.

This is an in-office position at FBSJ Headquarters, located at 1501 John Tipton Boulevard, Pennsauken, NJ.

Position Responsibilities:

• Develop and maintain standard operating procedures to support the operational needs of the development team, including CRM training and data entry protocols.
• Perform daily database administration tasks, such as managing Salesforce interactions, vendor relationships, and platform integrations. Provide troubleshooting support and user training to promote adoption.
• Build and manage Salesforce systems to track direct response and fundraising activities, ensuring data consistency and integrity.
• Generate and maintain dashboards and reports to inform fundraising leadership and identify actionable insights. Conduct data mining to support fundraising strategy and ensure timely compliance reporting.
• Prepare accurate and deduplicated mailing lists for direct appeals and events to enhance fundraising and marketing efforts.
• Oversee gift processing, including coding financial records, tracking campaign responses, and reconciling records with the Accounting Department. Monitor and manage third-party platform contributions.
• Manage the department’s email inbox, routing inquiries and responding to donor questions promptly.
• Monitor, maintain, and troubleshoot integrations with platforms such as Classy, Double the Donation, MailChimp, iWave, One Cause, and other fundraising platforms.
• Perform all other duties as assigned.

Education:

• Bachelor’s degree preferred

Experience and Skills:

• Five (5) years of experience in nonprofit fundraising databases or CRM systems, including
• Strong knowledge of database management, donor stewardship, and fundraising principles
• Salesforce admin certification is a plus.
• Familiarity with donor engagement processes, including identifying, qualifying, soliciting, and stewarding donors, to effectively support fundraising strategies and relationship management.
• Proficiency in Microsoft Office, including advanced expertise in Excel (e.g., using formulas such as VLOOKUP, INDEX/MATCH, IF statements, and pivot tables for merging, purging, deduplication, and suppression), experience with SharePoint for document management; experience with data migrations and mass data imports into CRM systems is a plus.
• Strong communication skills, including email etiquette, with the ability to provide clear updates, keep stakeholders informed, and facilitate collaboration across teams.
• Excellent problem-solving and critical-thinking skills, with a proactive approach to analyzing complex problems, interpreting data trends, and driving innovative solutions.
• At least one (1) year in a supervisory or managerial role with direct reports.
• Collaborative team player with professionalism, discretion, and the ability to handle multiple priorities in a fast-paced environment.
• Flexibility to take on additional tasks as needed.
• Must have a valid driver’s license.

Technical Competencies Specific to this Role:

• Analytical Thinking and Skills
• Computer Navigation Skills
• Data Analyzation
• Data Entry
• Database System Management
• Financial Reporting and Reconciliation
• Management
• Measuring Individual Performance
• Office 365 Suite
• Process Management

Behavioral Competencies for People and Process Manager:

1. Commitment to Diversity, Equity, Inclusion, and Belonging: actively embracing and fostering a workplace or organizational culture that values and respects individual differences and strives to create an environment where everyone feels included, valued, and has a sense of belonging.
2. Guiding and Developing Staff: Focuses and trains others in accomplishing work objectives; rewards and recognizes others formally and informally in ways that motivate them. Sets high-performance expectations for team members; sets clear performance expectations and goals; holds others accountable for achieving results. Successfully finds resources, training, tools, etc., to support staff needs. Works with staff to create developmental opportunities to expand knowledge and skill level; provides practical feedback and guidance for career development. 
3. Managing Change: Manages and supports the acceptance and implementation of change within the organization; breaks big projects down into small wins to get early victories and build momentum for change. Develops metrics and monitoring systems to measure progress. Encourages others to seek opportunities for different and innovative approaches to addressing problems and opportunities.​
4. Planning and Organizing: Organizes work, sets priorities, and determines resource requirements; determines the sequence of activities needed to achieve goals in a complete and timely manner. 
5. Team Leadership: Communicates a vision and inspires motivation; engages with others (direct-reports and peers) in team process to solve problems; works to find a win/win resolution of differences; is aware of how management style impacts staff productivity and development; modifies leadership style to meet situational requirements; helps the team stay focused on significant goals while managing within a context of multiple directives.

We believe in pay transparency and fostering an environment of fairness. The hourly rate for this position begins at $65,000 annually, commensurate with experience and qualifications. Our approach to compensation is rooted in valuing the expertise and contributions of all our team members.

The Food Bank of South Jersey is an equal opportunity employer. All aspects of employment – including the decision to hire, promote, discipline, or discharge – will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We are committed to diversity, equity, and inclusion. Food Bank of South Jersey is an essential business. We believe and support the safety and security of all of our volunteers and our employees. Background checks will be completed for final candidates.